Returns and Refund is a scheme provided by BHS directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered BHS to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.
The return policy is divided into three parts; kindly read all sections carefully to understand the conditions and cases under which returns will be accepted.
Category | Returns Window, Actions Possible and Conditions (if any) |
---|---|
Insulation Boxes | 10 days Refund, replacement or exchange |
Baking Equipments | 10 days Refund or replacement |
Kitchen Equipments | 10 days Replacement only For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided. |
Table Top Items | 10 days Replacement only |
Electrical Items |
10 days Replacement only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided. |
Displays & Chillers | 10 days Replacement, Refund or exchange only |
Bar Equipments |
10 days Replacement, Refund or exchange only This policy shall be applicable selectively (geographical coverage, product, customer and time periods). |
Fragrance & Hygiene | Non returnable or exchange |
Non Returnable Products | Some products like consumables, use & throw products, etc in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. |
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
Category | Conditions |
---|---|
Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). |
Undamaged Product | The product should be undamaged and without any scratches, dents, tears or holes. |
Undamaged Packaging | Product's original packaging/ box should be undamaged. |
The field executive will refuse to accept the returns if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.